Activechat.ai is a 360° customer service automation platform, providing contact center automation, self-service automation, conversational marketing, knowledge management and contact center analytics.
The main benefits for the user include live chat automation and routing, SMS automation, multi-channel customer service, intent detection and automated question answering, ecommerce chatbots and lead generation chatbots.
Use cases for Activechat.ai include providing automated customer service through SMS or live chat, automated lead generation via Facebook messenger ads and automating knowledge extraction to quickly provide answers to frequently asked questions. The service can leverage the power of GPT text generation to create natural language conversations between customers and agents or chatbots.
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