BBVA.com is a website offering analysis and opinion on topics such as fintech, finance, sustainability and responsible banking, economy, life and culture, innovation and more. It offers customers customer service via social networks, financial information, news letters, podcasts and more.

Benefits to the user include:

  • Access to financial information
  • Analysis and opinion on topics related to fintech, finance and more
  • Customer service via social networks
  • Newsletters
  • BBVA Podcasts
  • Special reports
  • Career opportunities at BBVA
  • Vulnerability Disclosure Program

GPT-3 can be used to support Spanish-speaking customers during conversations through automated responses in the language they are most comfortable in. This can help build trust with customers and create a more seamless customer experience. Additionally GPT-3 can be used for text generation for newsletters or other written content which could save time in production.

Screenshots

Spanish-speaking banking agent - website homepage screenshot