Zoom is a platform that enables users to connect in real time, with video, audio and text chat options. Through this platform, users can access collaboration tools such as virtual meetings, team chat, VoIP phone system, online whiteboard and conversation intelligence.
The main benefits of using Zoom are:
virtual meetings with remote teams; team chat for collaboration; VoIP phone system for international calls; online whiteboard for brainstorming; conversation intelligence for improved sales.
Use cases for Zoom include large-scale virtual meetings for teams spread across different geographical locations, webinars and lectures that can be attended remotely, video conferencing during important business negotiations, and conversations between customers and customer service agents. With GPT text generation, Zoom can provide automated transcripts of conversations to help improve customer service.
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